FAQ in using Zoom for Online Learning

FAQ in using Zoom for Online Learning

Where can I get support on hardware?

LTTC provides loan of equipment service, please check here.

Does accessing EdUHK online learning and teaching services require VPN when I am in Mainland China?

VPN is not required for students in Mainland China to access Moodle, Zoom and EdUHK Video Portal. According to OCIO, it is recommended NOT to use VPN when using the EdUHK Video Portal in Mainland China.

When users in Mainland China join a Zoom class/meeting with the URL or from Moodle (e.g. https://eduhk.zoom.us/j/{meeting_id}), they will be re-directed to “https://eduhk.zoom.com.cn/j/{meeting_id}” automatically.

For more details about using Zoom in Mainland China, please refer to here. If users still fail to access the “eduhk.zoom.com.cn” domain, they can try to access “zoom.com.cn” and click “Join a Meeting” with the meeting ID.

When VPN service is necessary, OCIO advised that the best practice is to use GlobalProtect VPN (https://www.eduhk.hk/ocio/vpn-service).

How can I check whether I have logged into the EdUHK Zoom account?

To facilitate attendance taking, please only use your EdUHK Zoom account to conduct any online lesson. No matter which device you are using, always check if the indication “Licensed” appears beside your name and email address. To do this, please follow the instructions at this link: https://www.eduhk.hk/ocio/content/faq-how-check-which-account-i-have-logged-zoom-client. If you have previously registered for another account in Zoom, you should switch back to the EdUHK Zoom account immediately.

Is file sharing possible while the Zoom class is on-going?

In-Meeting file transfer allows you to send files to other meeting participants during the meeting through the in-meeting chat. To use In-Meeting file transfer:
1) Click on Chat during a Zoom meeting.
2) Click the File button from the lower part of the chat window to send a file.
3) Select the file when prompted
4) A file icon with file name will appear in the chat window when the file is successfully sent.

If you cannot access this feature, please do the following:
1) Sign in to the Zoom web portal (https://eduhk.zoom.us/).
2) Click Account Management > Account Settings.
3) Navigate to the File Transfer option on the Meeting tab and verify that the setting is enabled. If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

How to enable Virtual Background?

The virtual background feature allows you to display an image or video as your background during a Zoom Meeting. This feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background.

You can also upload your own images or videos as a virtual background. There are no size restrictions when adding your own virtual backgrounds, but we recommend cropping the image to match the aspect ratio of your camera before uploading it.

For details, please visit “FAQ: How to enable Virtual Background for the Zoom meeting?” on the system requirements and procedures.

EdUHK Zoom Virtual Background Templates

The Communication Office has prepared 4 Zoom virtual background templates for use. EdUHK members are welcome to use it. These 4 templates are preloaded into the Zoom app. If you cannot find it or accidentally delete it, you can download it from the links below. (Note: Virtual background is not supported on Android devices.)

*Right click on the link and choose ‘Save link as…’